SHIPPING POLICY
HOW MUCH IS SHIPPING?
Shipping is calculated at checkout based on the contents of your cart and the shipping address. This takes into account product weight and dimensions, and whether the location being sent to is metro, regional or remote. The price will change depending on whether it is a commercial or residential address. There is an extra charge for items marked as *Dangerous Goods but by the courier.
WHERE DO YOU SHIP?
We ship to most destinations in Australia. If the checkout is not allowing does not allow your shipping address, please contact us and we will see what we can do to help.
WHO DO YOU SHIP WITH?
We use different couriers depending on rates and services available, including Border Express, Couriers Please and Australia Post. If you have a specific reason to use or not use a particular courier please let us know.
WHAT ABOUT INSURANCE?
We will generally insure any delivery above $500, BUT; Freight damages MUST be reported to us within 24 hours of delivery for insurance claims on damages to be realised. Where possible please inspect the delivery for external damage to the packaging, and if damage is suspected inspect the goods BEFORE signing for the delivery. Please refuse any obviously damaged deliveries (smashed panels, dented batteries) and ask the delivery driver to return the delivery to the depot and report the damages to us ASAP. If you have granted “Authority to leave” or missed the driver, or have your delivery made to a depot, have the receiver inspect the delivery and please report any freight damage to us directly with photos via email within 24 hours of the delivery being made. Unfortunately we cannot guarantee damages will be covered by insurance if they are reported after 24 hours from the time of delivery.
HOW LONG DOES SHIPPING TAKE?
It varies greatly based on the destination and the products ordered. Orders are usually dispatched from our warehouse in Preston, VIC within 24 (48) hours. You can use the estimates below as a rough guide for shipping time: VIC and SA: 1-2 days QLD and NSW: 2-3 days NT, WA and TAS: 3-10 days + These estimates do not apply if the destination is regional or remote. Once orders leave our warehouse we have very little control over the actual shipping time. If you need a more accurate estimate of shipping time please contact us.
Returns Policy
1. Returns with a Formal Warranty Request and Refunds:
Should you wish to return a product, please initiate the return process by filing a formal return or warranty request with us. Kindly contact our customer service team over the phone or email to begin the procedure. We will provide guidance on the necessary steps to facilitate your return.
2. Freight Damage (Within 24 Hours):
In the unfortunate event that you receive a product damaged during shipping, please notify us within 24 hours of receiving the shipment. We will promptly address the issue. Please see our Shipping Policy page for more information
3. Return Eligibility (Within 30 Days of Purchase):
To qualify for a return, the product must be in its original condition and packaging. Returns must be made within 30 days of the purchase date, as per our return guidelines. Please note that in the case of a “change of mind,” or freight damaged packaging a restocking fee may apply. Returns without a formal return/warranty request will not be processed.
4. Non-Returnable Items:
Certain items are not eligible for returns, including but not limited to: Consumable products with limited shelf life. Products that have been customized, modified, or altered to your specifications.
5. Refunds:
Once your return is approved, we will initiate the refund process. The method and timing of the refund may vary based on the circumstances, but we will strive to process it promptly.
6. Shipping Costs:
Please be aware that the cost of return shipping is the responsibility of the customer unless the return results from our error.
7. Contact Us:
If you have any inquiries or require assistance with the returns process, please don’t hesitate to contact our customer service team. We are here to assist you in ensuring a smooth experience with Preston Off Grid Pty Ltd. By making a purchase and using our services, you agree to adhere to the terms outlined in this Returns Policy. We retain the right to modify this policy, so we recommend periodically checking for any updates. Thank you for choosing Preston Off Grid Pty Ltd. We are dedicated to your satisfaction and committed to providing a straightforward and efficient returns process.
Need help?
Contact us at {email} for questions related to refunds and returns.
Off Grid Solar. Whether you’re considering going off-grid or just want to cut down on your electricity bills, Victoria offers plenty of opportunities to harness the power of the sun.
Off Grid Solar in Victoria
For those looking to live completely independent of the grid, off-grid solar systems are an excellent option. Off-grid solar is perfect for rural properties or anyone wanting to ensure they have a reliable power source even in the event of grid outages.
Off-grid systems typically include solar panels, battery storage, an inverter, and often a backup generator. This setup allows you to generate and store your own electricity, giving you complete energy independence. While the initial cost of going off-grid can be higher, it eliminates ongoing electricity bills and gives you the freedom to live sustainably, no matter where you are in Victoria.
Solar Panels in Victoria
Victoria’s climate, with its mix of sunny and cloudy days, still offers great potential for solar power generation. High-quality solar panels are designed to perform well even in lower light conditions, making them an excellent choice for Victorian homes.
When selecting solar panels, it’s important to consider the efficiency, durability, and warranty offered by the manufacturer. Panels with a strong warranty (typically 25 years) and high efficiency will provide the best return on investment over time. Many Victorian homeowners find that their solar systems pay for themselves within a few years, thanks to savings on electricity bills and incentives from the Solar Homes Program.
Victron Energy Products
Victron Melbourne is a go-to place for anyone serious about harnessing solar power.
Preston Off Grid specialise in Victron Energy products, which are known for their reliability and efficiency, making them a top choice for solar setups. Whether you’re looking to power your home, RV, or boat, they’ve got you covered.
Now, pair that with Lightium batteries, and you’re looking at a pretty solid solar setup. Lightium batteries are high-quality lithium options that store solar energy efficiently, ensuring you have power even when the sun isn’t shining. When you connect these batteries to a Victron system, you’re setting yourself up for an energy-efficient and reliable power solution.
Solar panels, the starting point of any solar power system, are available in various types and capacities. In Melbourne, Victron offers a wide selection that can suit different needs and budgets. Whether you’re going for a small off-grid setup or a full-scale solar power solution, they’ve got the panels and expertise to help you get the most out of your investment.
In summary, Victron Melbourne, combined with Lightium batteries, makes for a powerful combo in the world of solar energy, ensuring you have a reliable, efficient, and sustainable power source
Buying solar panels in Australia is a smart move, especially with the country’s abundant sunshine and increasing electricity costs. If you’re thinking about going solar, here’s what you need to know.
Why Go Solar?
Australia is one of the best places in the world for solar power. With plenty of sunny days, solar panels can generate a significant amount of electricity, helping you slash your energy bills. Plus, there are government incentives and rebates that make the initial investment more affordable.
What to Look For
When buying solar panels in Australia, it’s crucial to consider a few key factors:
- Quality: Not all solar panels are created equal. Look for high-efficiency panels from reputable manufacturers. Panels with a strong warranty (at least 25 years) are a good sign of durability.
- Inverter Compatibility: Your inverter is just as important as the panels themselves. Make sure the panels you choose are compatible with a reliable inverter, as this converts the DC electricity generated by the panels into AC electricity that can be used in your home.
- Installation: Professional installation is key to getting the most out of your solar panels. Opt for an accredited installer who understands local regulations and can ensure your system is set up for maximum efficiency.
- Battery Storage: If you want to use solar power even when the sun isn’t shining, consider adding a battery storage system. This allows you to store excess energy generated during the day and use it at night or during cloudy periods.
Costs and Incentives
The cost of solar panels in Australia has dropped significantly in recent years, making it more affordable than ever. While the upfront cost can vary depending on the size of the system and the quality of the panels, many homeowners find that their investment pays for itself within a few years thanks to reduced energy bills.
Additionally, there are government incentives available, like the Small-scale Renewable Energy Scheme (SRES), which provides financial incentives to reduce the cost of installing solar panels.
Victron Melbourne Products
Victron Melbourne is a go-to place for anyone serious about harnessing solar power.
Preston Off Grid specialise in Victron Energy products, which are known for their reliability and efficiency, making them a top choice for solar setups. Whether you’re looking to power your home, RV, or boat, they’ve got you covered.
Now, pair that with Lightium batteries, and you’re looking at a pretty solid solar setup. Lightium batteries are high-quality lithium options that store solar energy efficiently, ensuring you have power even when the sun isn’t shining. When you connect these batteries to a Victron system, you’re setting yourself up for an energy-efficient and reliable power solution.
Solar panels, the starting point of any solar power system, are available in various types and capacities. In Melbourne, Victron offers a wide selection that can suit different needs and budgets. Whether you’re going for a small off-grid setup or a full-scale solar power solution, they’ve got the panels and expertise to help you get the most out of your investment.
In summary, Victron Melbourne, combined with Lightium batteries, makes for a powerful combo in the world of solar energy, ensuring you have a reliable, efficient, and sustainable power source
Buying solar panels in Australia is a smart move, especially with the country’s abundant sunshine and increasing electricity costs. If you’re thinking about going solar, here’s what you need to know.
Why Go Solar?
Australia is one of the best places in the world for solar power. With plenty of sunny days, solar panels can generate a significant amount of electricity, helping you slash your energy bills. Plus, there are government incentives and rebates that make the initial investment more affordable.
What to Look For
When buying solar panels in Australia, it’s crucial to consider a few key factors:
- Quality: Not all solar panels are created equal. Look for high-efficiency panels from reputable manufacturers. Panels with a strong warranty (at least 25 years) are a good sign of durability.
- Inverter Compatibility: Your inverter is just as important as the panels themselves. Make sure the panels you choose are compatible with a reliable inverter, as this converts the DC electricity generated by the panels into AC electricity that can be used in your home.
- Installation: Professional installation is key to getting the most out of your solar panels. Opt for an accredited installer who understands local regulations and can ensure your system is set up for maximum efficiency.
- Battery Storage: If you want to use solar power even when the sun isn’t shining, consider adding a battery storage system. This allows you to store excess energy generated during the day and use it at night or during cloudy periods.
Costs and Incentives
The cost of solar panels in Australia has dropped significantly in recent years, making it more affordable than ever. While the upfront cost can vary depending on the size of the system and the quality of the panels, many homeowners find that their investment pays for itself within a few years thanks to reduced energy bills.
Additionally, there are government incentives available, like the Small-scale Renewable Energy Scheme (SRES), which provides financial incentives to reduce the cost of installing solar panels.
